Critical Problems Require Critical Thinking, augmented by AI.
Welcome to Problem Solution Lab
Problem Solutions Lab helps IT organizations eliminate recurring incidents, reduce operational noise, and modernize IT Service Management using practical AI and proven ITSM frameworks.
We specialize in investigating complex operational failures, uncovering hidden patterns in incident and service data, and transforming them into clear, actionable intelligence that drives measurable improvements in stability, speed, and cost.
Our work goes beyond theory and tools.
We combine 20+ years of real-world ITSM leadership with modern AI techniques to help organizations:
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Reduce incident volume
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Shorten MTTR
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Prevent repeat failures
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Improve change success rates
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Bring clarity to service operations
Through focused assessments, AI-driven analysis, and hands-on advisory engagements, we turn operational chaos into predictable, resilient systems.
We Bring Calm to Operational Chaos, and Make It Measurable
When incident volumes rise, repeat issues persist, and operational teams feel overwhelmed, leaders lose confidence in their systems.
Problem Solutions Lab helps restore control.
We apply AI-assisted analysis and ITSM best practices (Incident, Problem, Change, Knowledge, Service Catalog) to identify patterns humans miss, prioritize what actually matters, and design processes that scale with the business, not against it.
The result:
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Fewer incidents
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Faster resolution
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Clear accountability
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Data leaders can trust
Stability is not accidental. It’s engineered.
Your Fractional CIO / IT Operations Advisor with an AI Edge
Many organizations reach a point where operational complexity outpaces leadership bandwidth, but hiring a full-time executive isn’t yet the answer.
That’s where we come in.
Problem Solutions Lab acts as a fractional ITSM and operational intelligence advisor, supporting CIOs, IT Directors, and Operations leaders as they navigate:
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Incident overload
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Repeated outages
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Tool sprawl
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Unclear metrics
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Pressure to “do something with AI” without a roadmap
We bring structure, clarity, and execution discipline, helping your leadership team make better decisions, faster, using data and AI grounded in real ITSM experience.
We Tackle the Problems Most Organizations Avoid
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Chronic, repeat incidents that drain teams and erode trust
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Inefficient service and support processes that create noise instead of insight
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Change failures that introduce unnecessary risk and outages
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Poor visibility into operational health, cost, and impact
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ITSM data that exists, but isn’t usable for decision-making
We don’t just document problems.
We analyze, prioritize, and resolve them with AI-assisted insights and practical remediation plans.
Our Mandate: Structure, Insight, and Predictability
Operational excellence doesn’t come from more tools or more dashboards.
It comes from:
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Clear processes
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Trusted data
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Intelligent automation
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Leadership alignment
By combining ITSM frameworks with AI-driven analysis, Problem Solutions Lab brings structure to complexity — enabling your IT organization to operate predictably, respond faster, and support growth with confidence.
Let’s replace chaos with clarity — and intuition with intelligence.
Our Mission and Vision
Our mission is to help organizations solve their most critical operational problems by combining deep IT Service Management expertise with practical, outcome-driven AI.
We exist to transform how IT operations understand incidents, manage change, prevent failures, and make decisions — moving teams from reactive firefighting to proactive control.
Our vision is a future where:
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IT operations are predictable, not chaotic
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Incidents become sources of intelligence, not frustration
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AI augments human judgment instead of replacing it
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Leaders make decisions based on insight, not intuition
Through disciplined investigation, collaborative problem-solving, and continuous improvement, we empower organizations to build resilient, scalable, and intelligent service operations.
How We Work
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Discover
We analyze your incident, problem, and change data to identify hidden patterns and systemic risks. -
Diagnose
We apply AI and ITSM expertise to isolate root causes and operational constraints. -
Design
We build practical remediation plans, automation opportunities, and governance improvements. -
Deliver
We guide execution, ensuring measurable improvements in stability, speed, and cost.
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Discover
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Diagnose
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Design
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Deliver
Our Tailored Services
At Problem Solution Lab, we offer a range of specialized services designed to address the unique challenges faced by our clients. Our bespoke solutions are crafted to transform obstacles into opportunities for growth and success.
Strategic Problem Analysis
Our team conducts thorough investigations into your business challenges, providing detailed insights and actionable strategies to overcome them.
Process Optimization
We streamline your business processes, enhancing efficiency and productivity through customized solutions that fit your specific needs.
Solutions Lab Workshops
Empower your team with our interactive workshops, designed to equip them with the skills needed to identify and solve complex problems effectively.
What Our Clients Say
★★★★★
“Problem Solution Lab transformed our business operations. Their expertise in problem-solving is unmatched!”
Jonathan Mackenzie, CEO of Maltese Inc.
★★★★★
“The bespoke solutions provided by their team have significantly improved our efficiency and productivity.”
Marguerite Kimsen, Operations Manager at Green Solutions
★★★★★
“Their workshops empowered our team to tackle challenges with confidence and creativity.”
Emily Johnson, HR Director at Future Enterprises
Upcoming Workshops & Events
Mastering Problem-Solving Techniques
Saturday, March 15, 2025
FREE
Innovative Solutions Lab
Saturday, April 12, 2025
FREE
Advanced Process Optimization
Saturday, June 7, 2025
FREE
Team Empowerment Workshop
Saturday, August 2, 2025
FREE
Mastering Problem-Solving Techniques
Saturday, November 15, 2025
FREE
Innovative Solutions Lab
Saturday, December 6, 2025
FREE
Advanced Process Optimization
Saturday, January 10, 2026
FREE
Team Empowerment Workshop
Saturday, February 7, 2026
FREE
Unlock Your Business Potential
Ready to transform your challenges into opportunities? Contact Problem Solution Lab LLC today to discover how our bespoke solutions can drive your business forward. Our team of experts is eager to partner with you to deliver practical, proven solutions tailored to your unique needs. Reach out now to learn more about our services and how we can help you achieve lasting improvement.