SOLUTIONS LAB WORKSHOPS
Bring the Right People Together. Solve the Actual Problem.
Solutions Lab Workshops aren’t classroom training sessions. They’re facilitated working sessions built around your organization’s real operational challenges.
We bring cross-functional teams together around actual Incident, Problem, Change, service, and operational data to identify systemic causes, align stakeholders, and leave with clear actions and ownership.
Recurring Incident Deep Dive
Half-day or full-day
Bring a recurring operational issue.
Problem Solution Lab facilitates structured analysis across incidents, Problems, RCAs, changes, service dependencies and ownership.
Outcome: prioritized causes, remediation actions, owners and next steps.
Major Incident Learning Review
Half-day
Analyze one or several significant incidents to identify systemic weaknesses across technology, people, process, vendors and governance.
Outcome: systemic improvement plan, not another postmortem document.
ITSM & AI Opportunity Workshop
Half-day executive workshop
Evaluate practical opportunities for AI and automation across Incident, Problem, Change, Knowledge and Service Desk.
Outcome: prioritized use cases based on impact, feasibility and readiness.
How a Solution Lab Works
Define
Agree on the operational problem, scope and desired outcome.
Investigate
Analyze the relevant data, events, dependencies and contributing factors.
Align
Build shared understanding across technical teams, vendors and leadership.
Act
Define prioritized actions, owners, timelines and success measures.
What Your Team Leaves With
Shared understanding
Documented causes
Prioritized remediation
Named owners
90-day actions