ABOUT PROBLEM SOLUTION LAB
Built From Decades of Solving Real IT Operations Problems
Problem Solution Lab was founded on a simple belief: complex operational problems aren’t solved by adding another dashboard, another tool, or another layer of process.
They’re solved by understanding the system.
We combine deep enterprise IT operations experience, disciplined ITSM practices, operational analytics, and AI-assisted analysis to help organizations identify what is actually driving instability and what to do about it.
Meet the Founder
Avinal Maharaj, MSEM, SSM, SP, ITIL4
Founder & Principal Consultant
Avinal Maharaj is an enterprise IT operations leader with more than 20 years of experience improving the stability, performance, and operational maturity of complex technology organizations.
His experience spans IT Service Management, Incident and Problem Management, ServiceNow transformation, operational analytics, vendor governance, observability, infrastructure, and enterprise technology operations.
Throughout his career, Avinal has led initiatives that significantly reduced incident volume, improved SLA performance and ITSM data quality, generated substantial technology cost savings, and strengthened operational governance across hundreds of enterprise services.
He founded Problem Solution Lab to bring that same disciplined, data-driven approach to organizations that need measurable operational improvement, not another theoretical framework.
Every Problem Solution Lab engagement is led directly by founder Avinal Maharaj. When an engagement requires specialized expertise, we bring in trusted technical resources aligned to the specific challenge, keeping teams lean, senior, and focused on outcomes.
15+ Years Enterprise IT
380+ Enterprise Services Governed
29% Incident Reduction
63% Reduction in SLA Breaches
99%+ ITSM Audit Performance
Enterprise Experience, Backed by Proven Disciplines
Philosophy
Evidence Over Assumptions
We start with what the operational data actually shows.
Outcomes Over Activity
More tickets closed and more meetings held aren’t measures of improvement.
Practical Over Theoretical
Recommendations must work within the reality of your organization.
Let's Find What's Driving the Problem
If recurring incidents, operational instability, or unreliable ITSM data are getting in the way of your team’s performance, let’s start with a focused conversation.