Our Services
AI-Driven IT Service Management Solutions for Complex Operational Problems
At Problem Solutions Lab, we help organizations move from reactive firefighting to predictable, intelligent IT operations.
Our services combine deep IT Service Management expertise with practical AI applications to deliver measurable improvements in stability, speed, and decision-making.
We do not sell tools.
We solve problems.
Our Bespoke Solutions
Explore Our Services
AI-Driven Incident & Problem Reduction Accelerator
4 weeks | Fixed-scope engagement
Most organizations are overwhelmed by incident volume, repeat issues, and noisy data — but lack clear insight into what actually needs to be fixed.
This accelerator is designed to deliver clarity fast.
What we do:
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Analyze 12–36 months of incident and problem data
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Use AI to identify hidden patterns, repeat failure modes, and systemic risks
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Surface high-impact root causes that are often missed by manual analysis
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Quantify operational and business impact
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Deliver a prioritized, actionable remediation roadmap
Outcomes:
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Reduced incident noise
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Fewer repeat outages
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Faster root cause identification
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Clear executive-level insight into where to focus improvement efforts
Ideal for:
Organizations struggling with chronic incidents, unclear RCA effectiveness, or leadership pressure to “stabilize operations.”
AI Service Desk Modernization
6–12 weeks | Outcome-driven engagement
Service desks are under constant pressure to do more with less — and AI is often introduced without a clear strategy.
We help modernize service desk operations using AI in ways that actually reduce workload and improve service quality.
What we do:
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Design AI-assisted triage and routing models
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Improve ticket quality and categorization
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Identify deflection opportunities through knowledge automation
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Convert historical tickets into usable knowledge assets
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Align service desk processes with ITIL best practices
Outcomes:
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Lower ticket volumes
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Improved first-contact resolution
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Faster triage and routing
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Better end-user experience
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Reduced cost per ticket
Ideal for:
IT leaders seeking measurable service desk improvements without disrupting existing platforms.
AI-Enabled Change Risk & Stability Management
6 weeks | Targeted risk reduction engagement
Failed changes remain one of the leading causes of outages and major incidents — yet change risk is rarely assessed effectively.
We apply AI to bring intelligence and predictability to change management.
What we do:
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Analyze historical change and incident data
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Identify change patterns correlated with outages
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Design AI-assisted risk scoring for proposed changes
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Improve change governance and decision-making
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Reduce collision risks between concurrent changes
Outcomes:
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Higher change success rates
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Fewer change-related incidents
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Improved confidence in change approvals
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Better balance between speed and stability
Ideal for:
Organizations experiencing frequent post-change incidents or struggling to modernize change governance.
AI Knowledge & Runbook Intelligence
Done-for-you knowledge transformation
Most organizations already have valuable operational knowledge — it’s just fragmented and underused.
We help turn that knowledge into a living, intelligent system.
What we do:
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Extract knowledge from tickets, incidents, RCAs, and documentation
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Use AI to generate consistent, high-quality knowledge articles
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Improve runbooks and SOP usability
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Align knowledge assets with incident and service workflows
Outcomes:
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Faster incident resolution
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Reduced reliance on tribal knowledge
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Improved onboarding and consistency
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Stronger operational resilience
Ideal for:
Organizations with high staff turnover, inconsistent resolution quality, or weak knowledge adoption.
Executive ITSM & AI Advisory (Fractional Engagement)
Ongoing advisory support
For organizations that want experienced guidance without adding headcount.
What we provide:
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Strategic ITSM and AI roadmap development
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Executive-level operational reviews
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Major incident and RCA coaching
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KPI and dashboard design
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Oversight of automation and AI initiatives
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Leadership guidance during transformation efforts
Outcomes:
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Better executive decision-making
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Clear prioritization
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Reduced transformation risk
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Stronger operational governance
Ideal for:
CIOs, IT Directors, and Operations leaders navigating complexity, growth, or AI adoption pressure.
End-to-End ITSM AI Transformation
3–6 month flagship engagement
For organizations ready to fundamentally change how IT operations work.
This engagement integrates AI across core ITSM disciplines to create lasting operational maturity.
Scope may include:
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Incident and problem intelligence
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Change risk management
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Knowledge automation
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Service catalog modernization
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Reporting and executive dashboards
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Governance and process redesign
Outcomes:
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Predictable service operations
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Lower operational risk
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Faster recovery from incidents
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Sustainable operational improvements
Ideal for:
Mid-market and enterprise organizations seeking long-term operational resilience and intelligence.
How Engagements Begin
very engagement starts with a focused discovery conversation to understand your operational challenges, data landscape, and goals.
From there, we recommend a targeted, outcome-driven engagement, not a one-size-fits-all solution.
Ready to Bring Clarity to Your Operations?
If your organization is dealing with recurring incidents, operational instability, or pressure to apply AI without a clear strategy, we can help.
Schedule a discovery call to explore how Problem Solutions Lab can support your goals.
Our Methodology
A Disciplined, Evidence-Driven Approach to Solving Critical Operational Problems
At Problem Solutions Lab, we don’t rely on intuition, theory, or one-size-fits-all frameworks.
Our methodology is built on structured investigation, data-driven analysis, and practical execution, combining proven IT Service Management disciplines with modern AI techniques to deliver measurable operational outcomes.
Every engagement follows a consistent approach:
1. Discover
We begin by examining the reality of your operations, analyzing historical incident, problem, change, and service data to understand what is actually happening, not what dashboards suggest.
2. Diagnose
Using AI-assisted pattern analysis and deep ITSM expertise, we identify systemic failure modes, repeat issues, process gaps, and hidden risks that drive instability and inefficiency.
3. Design
We develop targeted, actionable solutions aligned to your business objectives, including process improvements, governance changes, and intelligent automation opportunities that reduce noise and increase predictability.
4. Deliver
We work collaboratively with your teams to guide implementation, validate outcomes, and ensure improvements translate into real-world operational gains.
Our approach is pragmatic, transparent, and outcome-focused, designed to solve today’s problems while strengthening your organization’s ability to prevent tomorrow’s.
Interactive Solutions Lab Workshops
Hands-On Problem Solving for High-Impact Operational Challenges
Our Solutions Lab Workshops are working sessions, not training events.
They are designed to bring cross-functional teams together to solve real, active operational problems using structured investigation, AI-assisted analysis, and proven IT Service Management practices.
Each workshop is facilitated by Problem Solutions Lab and focused on a specific operational challenge such as chronic incidents, failed changes, service instability, or unclear ownership.
What happens in a Solutions Lab:
- Teams analyze real incident, problem, and change data
- AI is used to surface patterns, risks, and repeat failure modes
- Root causes are identified collaboratively and objectively
- Practical remediation strategies are defined and prioritized
- Clear ownership and next steps are established
Outcomes of a Solutions Lab:
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Shared understanding of the problem grounded in data
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Alignment across technical and leadership teams
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Actionable remediation plans, not abstract recommendations
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Stronger problem management capability
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A shift from reactive response to proactive prevention
These workshops accelerate decision-making, break through organizational blind spots, and help teams move from discussion to execution, building operational resilience in the process.
What Our Clients Say
★★★★★
“Problem Solution Lab’s bespoke solutions transformed our business processes. Their comprehensive investigations provided us with insights we never considered, leading to significant efficiency improvements.”
Alyssa Quinn
Sr. Solutions Manager, Prima Labs
★★★★★
“The Solutions Lab workshops were a game-changer for our team. The interactive format and expert facilitation helped us uncover and address underlying issues, boosting our operational performance significantly.”
Brandon Stevens
Operations Manager, Beach Shack Enterprises
Unlock Your Business Potential
Ready to transform challenges into opportunities? Contact us today to discover how our bespoke solutions can streamline your business processes and address complex problems effectively. Let Problem Solution Lab guide you towards lasting improvement.